This company is charging for higher service and not providing the services that were paid for as well as not allowing customers to accurately use Groupon vouchers. We received the services that are listed as their “spa pedicure” which is $75 each. We also were charge for a “pedi-flex” which is $110 each and we didn’t receive the service that are listed on their website that is included in this session. They wouldn’t even look at the Groupon voucher that I had to confirm the amount was correctly entered. They were extremely rude and told us that we had to call Groupon.
Upon check out we only received $139.00 off our services from our Groupon voucher. The promotional value expires April 4, 2020.”. We used a Groupon Voucher that stated “ The amount paid for this voucher ($259.00) with Mario's International Spas & Hotels NEVER EXPIRES. Attached are the two payments made for the night on my credit card statement.Ī friend and I visited the spa for the first time on. I would like to be reimbursed for the costs. Sadly for the high price of this stay there was no good experience. We had a rough experience in the dining room which was part of our package as well.
The chairs and carts had things running down the sides. When we visited the spa it was not clean and sanitary. The spa service we were told we were getting when i reserved the night was not part of the package and we ended up getting a lower service when we got there. In addition, the furniture was damaged and not i good condition. The room itself was dirty with stained sheets and food spots on the walls. The room we stayed in was unable to be unlocked and we needed help every time to get in. I've attempted to contact the business looking for a resolution and have not been successful. I purchased an overnight package at this spa costing a little over $400.00 in November of 2021.
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